Refund Policy
This Refund Policy explains how refund requests are reviewed and processed. Each request is evaluated individually based on order details, communication records, and delivered materials where applicable.
Evaluation criteria
- Order requirements submitted at the time of purchase and any confirmed modifications.
- Delivery timelines and whether the agreed scope of work was fulfilled.
- Revision requests and their consistency with the original instructions.
- Communication history and any documented technical or account related issues.
- Supporting evidence provided by the customer, including files or screenshots where relevant.
Possible outcomes
- Full refund may be granted when the Service cannot be delivered as agreed after evaluation.
- Partial refund may be granted when part of the Service was delivered but material deficiencies remain.
- No refund may apply when the delivered work meets confirmed instructions and quality expectations.
Submitting a refund request
To request a refund, contact our support team by email and include your order identifier, a clear explanation of the issue, and any supporting documentation.
Email: support@essayspros.com
Suggested subject line: Refund request: Order EP-XXXXX
Refunds are processed to the original payment method where permitted by the payment provider. Processing times may vary depending on the provider and financial institution.