Privacy Policy

1. Information we collect

We may collect information you provide directly and information generated when you use the website. This can include:

• Account information: email address and basic profile details you submit.
• Order information: topic, instructions, academic level, deadline, and any files you upload for your order.
• Support communications: messages you send to customer support.
• Technical data: device type, browser type, pages visited, and basic log data (as available through hosting and security services).

2. How we use information

• To create and manage your account and orders.
• To deliver services, provide updates, and respond to support requests.
• To improve website performance, reliability, and user experience.
• To prevent fraud, abuse, and unauthorized access.
• To comply with legal obligations where required.

3. Payments

Payments are processed by third party payment providers. We do not store full payment card details on our servers. Payment providers may collect and process payment data according to their own policies.

4. Sharing and disclosure

We may share information only as needed to operate and protect the Service, for example:

• Service providers: hosting, analytics, payment processors, and security services that help operate the website.
• Legal requirements: if required by law, court order, or to protect rights and safety.
• Business operations: in connection with a merger, acquisition, or asset transfer, subject to applicable protections.

5. Data retention

We retain information only for as long as reasonably necessary to provide the Service, meet legal requirements, resolve disputes, and enforce policies. When no longer needed, we take steps to delete or de identify data.

6. Security

We take reasonable measures to protect information from unauthorized access, alteration, disclosure, or destruction. However, no website or transmission method can be guaranteed fully secure.

7. Your choices and rights

• You may request updates or corrections to your account information.
• You may request deletion of certain personal information, subject to legal and operational limits.
• You may opt out of non essential communications where offered.

8. Cookies and similar technologies

We may use cookies or similar technologies to support site functionality and measure performance. You can control cookie settings through your browser where applicable.

9. International use

If you access the Service from outside the country where our operations are located, your information may be processed across jurisdictions with different data protection laws.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updates are posted on this page with an updated effective date. Continued use of the Service after updates indicates acceptance.

11. Contact

For privacy related questions or requests, contact support@essayspros.com.